LEGAL
Terms and Conditions, Privacy Policy,
and Data Protection Agreement
Terms and Conditions
By downloading, installing, and using our mobile application (the ‘App’), you accept and agree to these Terms of Service (“Terms”). In addition, you confirm that you are of legal age in the jurisdiction where you reside. If you are under the age of 13, you must obtain parental or guardian consent to use the App. Therefore, please read these Terms thoroughly. If you do not agree to these Terms, please refrain from registering with Cordia®.
About Cordia®
Cordia® is a service developed and provided by vCare Denmark. You can access this Service as a mobile app named “Cordia” on both the iPhone App Store and the Google Play Store. The purpose of Cordia® is to provide a platform for general monitoring and support for individuals with chronic disease.
1. Using Our Services
You must comply with a few fundamental rules in order to use our services. The Service is not designed for commercial use and is only available for personal use. Do not misuse the Services in any way that will endanger Cordia® or anyone else. As the law and these Terms allow, you may only use the Services as intended. By using our services, you agree that:
- All of the personal data provided by you must be accurate and up-to-date.
- You are solely responsible for all the activities and the data you input under your Cordia® account.
- Cordia® is not intended for use by persons under the age of 13. Exceptions may be considered when deemed necessary by your healthcare providers, with parental content.
- Your login credentials are personal and non-transferable. It is your responsibility to keep your login information secure. Any loss or damage arising from illegal access to or use of your account is not covered by Cordia®'s liability. Please get in contact with vCare Denmark (information below) if you believe there has been unauthorized use of your account.
- Please first get in touch with us so that we can address any concerns you may have about Cordia® or our services and work together to make them better.
- You are not permitted to send, transfer, or distribute files (such as viruses and trojan horses) that could harm Cordia® or the computers/mobiles or property of others.
2. Using Your Account
To fully use our Service, you must have an active account. You have the option to cancel or delete your account at any time. Please take note that deleting your account or uninstalling the mobile application will not automatically stop your subscription. You must actively cancel the subscription. Be aware that if you subscribe to Cordia® via. App Store or Google Play Store, you can solely cancel your subscription through their respective platforms.
All actions associated with your account are your responsibility. If you are unable to keep the confidentiality of your account credentials, Cordia® is not liable for any losses or damages that may arise. Please contact vCare Denmark if you become aware of or suspect any security breach involving the Cordia® Service or your account.
3. Privacy Policy
Please review our Privacy Policy below, which is an integral part of these Terms of Service. Our Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data. By using our Services, you acknowledge and agree to the terms and practices described in the Privacy Policy.
4. Content Ownership
Intellectual property
All rights related to our Services, including any trademarks, service marks, trade names, and copyrighted content (collectively referred to as “Intellectual Property”) featured within the service are the property of vCare Denmark/or third parties. The right to use the Intellectual Property is granted to Users exclusively for the purpose of using our Services. This right is restricted, non-exclusive, and non-transferable. Copying, altering, distributing, or producing derivative works based on intellectual property without the required authorization are only a few examples of prohibited uses.
When using our Services, you agree not to use Intellectual Property for any purposes other than those directly related to your use of the Cordia® Services unless required otherwise by applicable mandatory law. You are also content to keep vCare Denmark harmless and indemnify us against any claims resulting from your infringement or unauthorized use of intellectual property. Please contact vCare Denmark to report any suspected intellectual property rights infringement.
5. Disclaimers
5.1 Limitation of Liability
You acknowledge and agree that vCare Denmark, its affiliates, officers, directors, employees, and agents shall not be liable for any kind of damages, whether direct, indirect, incidental, special, consequential, or exemplary, arising from the use of the App or from the inability to use it. This includes, but is not limited to, damages for lost profits, goodwill, use, data, or other intangible losses. To the greatest extent allowed by relevant law, your use of the App is subject to specific liability limitations.
5.2 Health Information Disclaimers
5.2.1 Not a Substitute for Medical Advice
The information provided through this App is not intended as a substitute for professional medical advice, diagnosis, or treatment. All material on this App, including texts, graphics, and charts, is provided solely for general informational purposes.
5.2.2 Consult with Your HealthCare Provider
For personalized medical advice, diagnosis, treatment plan, and ongoing care for your chronic condition, we strongly recommend that you consult your physician or healthcare provider. The App does not replace the expertise of healthcare professionals and should not be used as a sole source of healthcare information.
5.2.3 Accuracy and Relevance
While we strive to provide accurate and reliable information, we cannot guarantee that the content within the App is entirely free from errors or omissions due to the constant development of medical knowledge and practices. Users should be aware of the possibility of occasional inaccuracies or delays in updating information.
5.2.4 User Responsibility
Users are responsible for their actions and decisions while using the App. We disclaim all responsibility for choices made and actions taken relying on the information provided on this mobile application.
5.2.5 Emergency Situations
In the event of a medical emergency or urgent health concern, do not rely solely on the App. Immediately contact your local emergency services or healthcare provider. This App is not intended to handle emergencies, nor should it be used in place of urgent medical care.
6. Miscellaneous
Cordia® does not undertake the obligation to monitor the contents of User Material. Without Cordia®'s prior written consent, you are not permitted to transfer your rights or responsibilities under these Terms or your use of the service to any third party. However, Cordia® is still permitted to transfer its rights and/or responsibilities under these Terms.
Cordia® reserves the right to deny access to the service to anyone for any reason at any time. Cordia® may update these Terms periodically, and the latest version will always be available on www.cordia360.com. Any significant changes will take effect between you and Cordia® upon your acceptance of such changes (e.g., by using the service after receiving such notification or renewing your subscription).
7. Changes To The Terms
These Terms of Service may be revised, modified, or changed at any time by vCare Denmark. In the event of any changes to the Terms of Services, they will be rolled out concurrently with the release of the new app version. When you update the app, an in-app notification will appear to inform you about any modifications to the Terms. We are allowed to modify the terms as necessary, but we don't have a set timetable for doing so.
It is the responsibility of the user to periodically review these terms for any updates. Modifications of the terms become effective upon continued use of the app. Users can accept the changes within 30 days after the notification date. You have the option to delete the app or cancel your account if you disagree with the modifications at any time.
8. Governing Law
These Terms and the use of Services are governed by the laws of Denmark. Danish public courts will handle any disputes originating from or connected to these terms or the service; the District Court of Copenhagen will have jurisdiction over any other courts in the first instance.
9. Health Data
Cordia® has no intention to share users health data with unauthorised third parties. Health data will be shared to user healthcare providers for medical and care pusposes. Health data will be used to provide or improve the application’s use case or features. Data must will not be used for any other purpose, including transfer to advertising platforms, data brokers, or information resellers. Cordia® will use the health data to provide individualised services.
10. Contact Information
For additional information, questions, or assistance, please reach out to vCare Denmark. You can contact us through the methods outlined on our website or within the Cordia® apps. Please note that the available support channels may vary from time to time.
vCare Denmark
+ 45 41 88 23 99
Privacy Policy
1. Personal Data Collector
Your personal data processing is handled by:
2. Information About Your Personal Data
At vCare Denmark, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we may collect, use, share, and protect your personal information. You agree to comply with the procedures stated in this policy by using or accessing our Services.
3. Information We Collect
3.1 Personal data
In order to provide the Services to you, we process personal and other types of data you give us upon registration, such as:
- First name and last name
- Date of birth
- Phone number
- Address and country of residence
- Age
- Gender
- Weight
- Height
- Profile picture
3.2 Health Data
Cordia® is a platform for managing chronic disease management designed to monitor and record your various measurements and symptoms. This may include data about your blood pressure, blood sugar, HbA1c, symptoms, and other health-related information that you may have logged into the App as well as your health goals. Furthermore, we also collect your health data from Apple Health data and Google Health Fit, but only with your permission, which you can withdraw at any moment.
3.3 Usage Data
Usage data is collected automatically when using our Service.
Usage Data may include but is not limited to, information such as your mobile operating system, the type of mobile device you are using, its unique identity (ID), its IP address, and your location unless you deactivate location services in the relevant section of the app, and other diagnostic data.
4. How We Use Your Information
The data that has been collected may be used for the following purposes:
4.1 To Provide and Maintain the Services
By using the data we collect, we can provide the Services to you and maintain our contractual obligations as outlined in our Terms of Services. For example, we require your data to provide you with a comprehensive overview of your health, including all recorded measurements and symptoms, an insight into your progress, notifications about your personalized care plan and upcoming appointments, and relevant documents that may be crucial for your healthcare providers.
In addition, we use your data to connect you with your healthcare providers, allowing easy communication with them through our Services, ensuring support for your care plan, and enabling your healthcare providers to stay updated on your health when you record your measurements or symptoms. We also use your data to connect you with family members and caregivers who may provide assistance as necessary to adhere to your care plan.
We may also use your data for other purposes, such as AI and machine learning and data analysis to review, test, evaluate, and improve the Services and your experience with our product.
4.2 To Contact You
We use your data as necessary to communicate relevant Service notifications according to your care plan and established goals as well as respond to your questions when you contact us. For example, we may send reminders for activities specified in your care plan. By modifying your notification selections in your account settings, you can control communications and the majority of Service notifications.
4.3 To Retain Data
We retain your account information as long as your account is active to ensure its proper functioning. For certain features, like using your contact list to find friends, we delete that data once the feature’s purpose is completed.
We retain other data, for instance, your activity data, which is stored until you delete your account. This data helps provide a comprehensive overview of your health, including all recorded measurements and symptoms, an insight into your progress, and other aspects of the Services.
All the data provided by you will be stored in the Amazon cloud. We generally store and process your data as long as you have an active account. Data processing stops when you delete your account or request changes. We conduct periodic reviews, typically after five years of inactivity, to ensure data is not stored longer than necessary. This allows you to return to using your account if needed.
5. Information Sharing and Disclosure
The security of the personal data of our users is always a top priority. We may share your personal information as described below, but we never sell this information.
5.1 Healthcare Providers and Support Network
Please note that by using our Services, you have accepted that we may share your personal data with doctors, caregivers, and family members to monitor and provide necessary support throughout your care plan.
5.2 Third-Party Service Providers
We collaborate with various partners, including service providers, and affiliates to enhance your experience. These partners assist us in areas such as customer support, technology, payments, marketing, and data analysis. Your personal data may be disclosed to these third parties who perform services for Cordia® based on our instructions and in accordance with this Privacy Policy to ensure the security and confidentiality of your data during all processes. Your privacy is important to us, and we take measures to protect your information in every aspect of our operations.
5.3 Business Transfers
In the course of our business operations, we may engage in asset transactions, such as buying or selling assets. It is important to note that customer information, including personal data, is often considered a valuable business asset and may be transferred as a business asset in the event of asset transactions, company acquisition, bankruptcy, or business closure. We will take steps to protect your privacy in accordance with the applicable laws.
5.4 Law Enforcement
Under particular circumstances, the Company may need to reveal your personal data in response to legal obligations or valid requests from public authorities, such as a court or government agency.
6. Access And Update Your Data
Users of our services have the right to access the personal data we have on them. You can check the accuracy of your data and make any necessary adjustments. Please follow these instructions to make any modifications:
- Open the Cordia® application on your device.
- Log in to your user account.
- Access your personal information:
- Click on ‘Profile’
- Select ‘Personal Info’
- Edit or delete your personal data
This guide will assist you in accessing and updating your personal data within our application. If you have any questions or require further assistance, please don't hesitate to contact your contact person.
7. Data Security
We are committed to protecting your data. In order to achieve that, we use a variety of measures that include technical, administrative, and physical protections. This includes the use of Transport Layer Security ("TLS") to encrypt various aspects of our Services. We also use AWS Cognito-provided (HIPAA Compliance) JWT tokens for authentication, and our RBAC modules ensure role-based access to data and operations. Additionally, we encrypt all the data at rest using AWS KMS services.
It is important to note that, in spite of our best efforts, no method of transmitting or storing data is completely secure from security threats. While we make every attempt to protect your data, we cannot give 100% assurance of its security. Do not hesitate to contact our Customer Support employees if you have any questions about security.
8. Children’s Policy
Our Service is not intended for individuals under the age of 13, and we do not knowingly collect personally identifiable information from anyone in this group. If you are a parent or guardian and become aware that your child has provided us with their personal data, please get in touch with us. We will take immediate action to delete any personal data from our servers if we learn that we accidentally collected it from a person under the age of 13 without verifiable parental consent.
In the event that a healthcare professional recommends our Service for a child’s specific medical needs, and if the child is under the age of 13, we may request and require parental consent before allowing their use of our Services in accordance with the applicable laws and regulations. Your child’s safety and privacy are important to use.
Furthermore, in cases where we need to rely on consent as a legal basis for processing your information, and if your country’s regulations require parental consent, we may also request and require the content of your parent or guardian before processing the collection and use of that information. Your privacy and compliance with relevant laws and regulations are of utmost importance to us.
9. Changes To This Privacy Policy
Our privacy policy may occasionally be updated. In the event that this policy is modified, we will give you notice in advance and a chance to review new terms before deciding whether or not to continue using the Services. Any modifications to this privacy statement take effect when they are published on this page.
Data Protection Agreement
1. Introduction
This Data Protection Agreement ("Agreement") is entered into by and between ("Patient") and vCare to outline the terms and conditions governing the protection and processing of the Patient's personal health information.
2. Definitions
In this Agreement:
"Patient's Personal Health Information" refers to any information or data provided by the Patient to the Provider through the medical app, including but not limited to medical history, test results, and treatment records.
"Provider's Services" refers to the medical app provided by the Provider to the Patient for managing health-related information and services.
3. Scope
This Agreement applies to all personal health information provided by the Patient to the Provider through the use of the Provider's Services.
4. Data Protection Obligations of the Provider
4.1 The Provider agrees to implement appropriate technical and organizational measures to ensure the security and confidentiality of the Patient's Personal Health Information.
4.2 The Provider shall comply with all applicable data protection laws and regulations, including but not limited to [Specify Relevant Laws or Regulations].
4.3 In the event of a data breach involving the Patient's Personal Health Information, the Provider shall promptly notify the Patient and take appropriate remedial actions.
5. Patient Rights
5.1 The Patient has the right to access, rectify, and delete the Personal Health Information held by the Provider.
5.2 The Provider shall provide mechanisms for the Patient to exercise their rights under this Agreement.
6. Data Processing Activities
6.1 The Provider shall only process the Patient's Personal Health Information for the purposes specified in this Agreement and with the Patient's explicit consent.
6.2 The Provider may disclose the Patient's Personal Health Information to third parties only with the Patient's consent or as required by law.
7. Data Retention and Deletion
7.1 The Provider shall retain the Patient's Personal Health Information only for as long as necessary to fulfill the purposes outlined in this Agreement.
7.2 Upon the Patient's request, the Provider shall securely delete or anonymize the Patient's Personal Health Information.
8. Confidentiality
Both parties agree to keep confidential all information exchanged under this Agreement, including but not limited to the Patient's Personal Health Information and any other proprietary or sensitive information.
9. Security Measures
The Provider shall implement appropriate technical and organizational measures to protect the Patient's Personal Health Information from unauthorized access, disclosure, alteration, or destruction.
10. Compliance with Laws and Regulations
The Provider shall comply with all applicable laws and regulations related to data protection and privacy in the provision of the Services.
11. Dispute Resolution
Any disputes arising out of or in connection with this Agreement shall be resolved through [Specify Dispute Resolution Mechanism], as detailed in the governing law section below.
12. Term and Termination
This Agreement shall remain in effect until terminated by either party in accordance with its terms. Either party may terminate this Agreement upon [Specify Termination Conditions] by providing written notice to the other party.
13. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of [Specify Governing Jurisdiction]. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of [Specify Jurisdiction].
14. Miscellaneous Provisions
The right to withdraw consent
If you choose to withdraw your consent, it does not affect the lawfulness of our processing of the personal data that we have started processing up to the time of the withdrawal. If you withdraw your consent, it therefore only takes effect in the future from this point.
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